Business division of Verizon introduces GenAI Assistant, a tool designed for smaller enterprises
In a significant stride towards streamlining operations for small businesses, Verizon Business has unveiled its latest solution: Business Assistant. This innovative tool is now readily available for small business owners to deploy.
The Business Assistant solution is designed to provide small businesses with valuable insights into customer interactions and trends, all thanks to its integrated Insights Dashboard. This feature allows business owners to gain a better understanding of their customer base, enabling them to make informed decisions and strategise effectively.
One of the key advantages of Business Assistant is its adaptability. Small business owners can customise responses and training to fit their specific needs, ensuring the solution aligns perfectly with their unique operations. What's more, there's no need for additional hardware or software for integration with existing Verizon mobile devices.
Verizon Business Assistant also marks a milestone by making AI technology, previously only accessible to larger enterprises, available to small businesses. Iris Meijer, the Chief Product and Marketing Officer at Verizon Business, commented, "We're excited to bring AI technology to small businesses, levelling the playing field and empowering them to compete more effectively."
The solution ensures customers receive prompt and accurate responses, enhancing customer engagement through the familiar communication channel of text messaging (SMS/MMS). By automating routine interactions, Business Assistant allows business owners and employees to focus on higher-value tasks, ultimately improving efficiency and productivity.
Small businesses are increasingly seeking technology solutions to improve efficiency and customer connections. According to the 5th Annual State of Small Business Report, this trend is on the rise, with more and more small businesses recognising the potential benefits of incorporating advanced technology into their operations.
With Business Assistant, Verizon Business is leading the charge in making cutting-edge technology accessible to small businesses, paving the way for a more efficient and connected business landscape.
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