Call center launched for handling 112 emergency calls in Kamchatka region commences operations
In the remote and disaster-prone region of Kamchatka Krai, a backup call processing centre for the 112 emergency system has been established to ensure uninterrupted emergency response communication services. The centre, located in a separate municipality, was created at the instructions of the regional governor, Sergei Lebedev.
The importance of this backup centre was recently highlighted during an internet cable break incident on the Kamchatka peninsula. Despite the major communication disruptions, the 112 system continued to function without failures, demonstrating the effectiveness of the backup centre in maintaining the service in challenging conditions.
The backup centre fully duplicates the workplaces of operators and operates independently of the main site's communication infrastructure. This significant advantage means that emergency calls are still processed and routed properly, even in emergency situations, reducing the risk of communication blackouts that could jeopardize public safety.
The centre operates in hot standby mode, ready to take over the primary centre's duties if necessary. This redundancy measure ensures the long-term uninterrupted operation of the 112 service, which inhabitants rely on for urgent assistance including medical, fire, and police emergencies.
The example given by Governor Lebedev illustrates the importance of the backup centre in ensuring the continuity of the 112 service. The centre's performance during the internet cable break incident reinforces the confidence in the reliability of the 112 service in the Kamchatka Krai region.
Previously, the long-term uninterrupted operation of the 112 service could not be guaranteed. The establishment of the backup centre now ensures that the 112 system is able to provide stable round-the-clock operation, even in emergency situations. The centre is already accepting civilian requests, providing a crucial safety net for the region's inhabitants.
Maintaining a backup call processing centre aligns with best practices for emergency communications systems globally, especially in disaster-prone contexts. This move underscores the commitment of the Kamchatka Krai authorities to ensuring the safety and well-being of its inhabitants, even in the face of natural hazards and technical failures.
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