Expansion of Autonomous AI in 2025's Manhattan: Enhancing Automation Throughout the Supply Chain
Manhattan Associates, a leading provider of supply chain and commerce solutions, has announced the launch of its Agentic AI suite at the Momentum 2025 user conference in Las Vegas, NV. The event, focused on supply chain and commerce innovation, marked the introduction of Agentic AI, a suite of digital agents integrated into the Manhattan Active® Platform.
The Agentic AI suite is designed to revolutionise how organisations manage and optimise complex supply chain operations. By utilising adaptive, autonomous, and coordinated decision-making, the suite aims to transform the way businesses respond to real-time disruptions and deliver superior customer experiences at scale.
One of the key capabilities of Manhattan’s Agentic AI Suite is Multi-Domain Optimization. This feature assigns intelligent agents to specific supply chain domains such as forecasting, production, warehousing, and transportation. Each agent monitors real-time data from systems like ERP, WMS, TMS, and MES, making localised, data-driven decisions to optimise performance within its domain.
The suite also enables Continuous Collaboration, with agents collaborating in a distributed, real-time network. This replaces static, periodic planning cycles with dynamic, continuous decision loops, allowing immediate responses to disruptions like labour shortages, weather events, or machine downtime.
Enhanced Service Insights are provided through advanced dashboards, enabling organisations to benchmark performance, identify trends, and proactively address emerging issues before they escalate. Furthermore, the suite is built to integrate with existing legacy systems, enhancing rather than replacing current infrastructure, and providing intelligent monitoring and coordination across the supply chain.
The Agentic AI suite has numerous applications in supply chain operations. In retail, the suite powers tools for managing customer service inquiries, order edits, returns, and digital product support, supporting over 30 languages and scalable operations for both online and in-store channels. It also enables flexible fulfilment strategies, dynamic catalog filtering, and item-level promotions, streamlining operations and improving customer experience.
The Agent Foundry, another tool introduced by Manhattan Associates, allows customers and partners to build their own AI agents. This leverages Google Cloud’s Vertex AI and Agentspace technology, allowing enterprises to deploy and scale AI agents seamlessly across their digital ecosystem for secure, low-latency execution.
The Agentic AI suite and Agent Foundry provide enterprises with the tools to orchestrate complex supply chain functions autonomously, respond to real-time disruptions, and deliver superior customer experiences at scale. With a focus on platform unification, practical AI deployment, and long-term operational alignment, Manhattan Associates continues to lead the way in supply chain and commerce innovation.
The Agentic AI suite, launched by Manhattan Associates, is designed to revolutionize complex supply chain operations by utilizing adaptive, autonomous, and coordinated decision-making. It achieves this through features like Multi-Domain Optimization, which assigns intelligent agents to specific domains such as forecasting, production, warehousing, and transportation, and Continuous Collaboration, allowing instant responses to supply chain disruptions. Moreover, the suite integrates with existing legacy systems, providing intelligent monitoring and coordination across the entire supply chain. Furthermore, it offers tools for managing retail operations, such as customer service inquiries and order edits, and allows customers and partners to build their own AI agents with the Agent Foundry, utilizing Google Cloud's Vertex AI and Agentspace technology.
In essence, the Agentic AI suite and Agent Foundry offer enterprises the capability to orchestrate complex supply chain functions autonomously, respond to real-time disruptions, and deliver superior customer experiences at scale, continuing Manhattan Associates' leadership in supply chain and commerce innovation.
