Ooredoo Kuwait & Infobip Revolutionize Customer Engagement with AI-Powered CXOP
Ooredoo Kuwait, a leading telecom and ICT provider, has teamed up with Infobip to introduce the Conversational Experience Orchestration Platform (CXOP) powered by Agentic AI to the Kuwaiti market. This partnership aims to revolutionize customer engagement and positions Ooredoo as a driving force behind digital transformation.
The CXOP, infused with Agentic AI, empowers businesses to manage intelligent, autonomous conversations across digital channels. It seamlessly hands over to human agents when required, ensuring a smooth customer experience.
The partnership, unveiled at an exclusive event focused on transforming customer experience in the Conversational AI era, allows companies to adopt powerful digital communication tools. These include chat, email, messaging, and automation services, enhancing customer satisfaction and streamlining operations.
Zeid Shubailat, Director at Infobip MENA, expressed that this collaboration enables businesses to access real, scalable digital transformation. Sulaiman AlHumoud, Director B2B Marketing at Ooredoo Kuwait, proudly stated that this partnership reflects Ooredoo's commitment to becoming a full-fledged technology provider.
Ooredoo Kuwait and Infobip have joined forces to bring the CXOP powered by Agentic AI to Kuwait. This partnership equips businesses with intelligent communication solutions, driving digital transformation and enhancing customer experiences.
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