Service "Russia Post" faces criticism due to its operational issues
In recent weeks, Russia has been grappling with a series of IT outages that have disrupted various sectors of the country. Among the affected entities are Russian Post, Stolichki and Neofarm network pharmacies, and Family Doctor clinics.
On June 28, 2025, a major hacker attack caused a significant outage of information systems at Aeroflot, resulting in dozens of flights being canceled or rescheduled. Fast forward to July 29, and similar issues were reported in the network of clinics "Family Doctor", some pharmacies, and network pharmacies "Stolichki" and "Neofarm". Users have also experienced problems accessing the "Russian Post" website and application in various Russian cities.
Despite these reports, the press services of "Russian Post", "AO "Family Doctor", and Stolichki and Neofarm pharmacies have maintained that their resources are working normally and secure. However, users have reported difficulties in accessing their personal cabinet, booking online, and tracking shipments or ordering postal services on the "Russian Post" platform.
The cause of these outages remains unclear, with some speculating a hacker attack that could have led to a data leak of patients in the network of clinics "Family Doctor". This possibility aligns with the broader pattern of frequent mobile internet shutdowns and IT disruptions across Russia, often justified by authorities as necessary to counter Ukrainian drone attacks.
Since May 2025, Russia has experienced an unprecedented surge in mobile internet shutdowns, with more than 1,470 outages recorded in July alone. These disruptions have had a significant impact on daily life and business operations, forcing more Russians to revert to offline methods.
The cumulative effect has been felt across various companies and sectors, with some grocery chains like VkusVill and Dobrotsen experiencing outages attributed to either internal failures or hacker attacks, indicating vulnerabilities in Russian IT infrastructure.
While cyberattacks, including those by Ukrainian and Belarusian hackers, have caused major incidents, the causes of many outages remain unclear and may involve a mix of state-imposed blocks and external attacks.
As of now, no recent updates clarifying the cause beyond the general security rationale or outlining recovery timelines specific to these organizations have been found. The ongoing effects of these IT outages continue to impact service availability, cashless payments, and customer communications, with no clear resolution date publicly available.
The general-news highlights a series of IT outages that have crippled several sectors in Russia, with recent incidents affecting the networks of clinics "Family Doctor", some pharmacies, and network pharmacies "Stolichki" and "Neofarm", raising concerns about the security of these systems. The technology community and general public are speculating a possible hacker attack as the cause, potentially leading to a data leak, a common pattern in Russia's IT disruptions.
In the reporting of these outages, there seems to be a lack of transparency, as press services of affected entities claim their resources are functioning normally, contrary to the experiences of users who face difficulties accessing personal cabins, booking services, and making payments, hinting at vulnerabilities in the infrastructure of the general-news sector under crime-and-justice scrutiny.
