Software QA: The New Business Imperative
Software quality assurance (QA) is increasingly recognised as a critical business priority, with high-profile incidents and significant losses highlighting the risks of poor software quality. Partners are stepping in to help clients reframe QA as a business imperative, similar to cybersecurity or compliance, to prevent costly rework, outages, and reputation damage.
Few companies possess the internal resources or expertise to effectively manage software QA. This has led to a growing demand for external partners who can align technology with business goals, define outcomes, estimate resources, manage timelines, and ensure performance across complex tech stacks. High-profile incidents like the CrowdStrike outage and Post Office saga serve as stark reminders of the risks involved.
Financial services firms are particularly vulnerable, reporting the most dramatic losses due to poor-quality software. Yet, nearly two-thirds of global businesses admit to deploying code without full testing, leading to substantial annual losses. In Germany, large companies are increasingly hiring external partners to oversee QA for AI implementation and software development due to the complexity and rapid evolution of these technologies.
With more than two-thirds of organizations expecting a major outage or disruption within the next year, MSPs, ISVs, and SIs have a critical role in leading with quality and acting as trusted advisors for software delivery. By helping clients prioritise QA and prevent costly mistakes, these partners can help protect user experience, reduce technical debt, de-risk transformations, and ultimately, safeguard businesses from the consequences of poor-quality software.
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