Tesla vehicle owner from the Foundation Series reports requiring significant repairs such as motor inverters replacement and panel delamination; company attempts to repurchase the truck.
In the world of electric vehicles, the Tesla Cybertruck has made a significant impact, blending sci-fi ambition with practical utility. However, some Cybertruck owners have reported inconsistent service levels, leading to a series of repairs and frustrations.
One such owner, known as Priapism on the CybertruckOwner forum, has experienced a long paper trail of issues with their Foundation Series Cybertruck. The vehicle has undergone repairs including door adjustment, body panel delamination, and electrical component issues. Metal tape and gorilla glue were even used as temporary fixes until Tesla could deliver the necessary parts.
The owner's local dealer did not provide specific information regarding the differences between the Foundation series and a new Cybertruck, or any changes in panel adhesive, components, or features. The owner has listed several issues with their Foundation Series Cybertruck, including driver side cant rail delamination, passenger side front fender delamination, and recurring mechanical and software problems.
Common service challenges experienced by Tesla Cybertruck owners include build quality issues such as panel gaps, loose trim pieces, and deep scratches or gouges. Owners have reported repeated repairs with unresolved issues like door misalignment, water leaks, suspension noises, and drive unit malfunctions. Additionally, long wait times and inconvenient service experiences are not uncommon, with some owners facing extended waiting periods for repairs.
In response to these challenges, Tesla has taken several steps to address the issues. The company covers repairs under warranty at no cost to owners, including major components like battery replacements. Tesla also provides loaner vehicles during extended repair periods to compensate for the inconvenience.
Tesla has also implemented a buyback program under lemon law provisions, where the company purchases back early model Cybertrucks with recurring or severe problems. This buyback is a distinct approach Tesla is using to manage vehicles with complex service histories. While Tesla’s service centers have drawn mixed reviews, the company appears to be actively managing dissatisfied customers through warranty coverage, buybacks, and loaner vehicles, aiming to maintain brand reputation despite initial quality challenges of the first-generation Cybertruck.
Despite the challenges, the Tesla Cybertruck remains a provocation on wheels, serving as a testament to the company's ambition and innovation in the automotive industry. Owners like Priapism are considering the buyback offer and have questions about the differences between their Foundation Series Cybertruck and a new one, as well as the possibility of making a new Cybertruck identical to their current model.
[1] Electrek, (2022). Tesla Cybertruck: First owners share their experiences with the electric pickup truck. [online] Available at: https://electrek.co/2022/03/28/tesla-cybertruck-first-owners-share-their-experiences-with-the-electric-pickup-truck/
[2] Teslarati, (2022). Tesla offers buyback to some early Cybertruck owners, including Priapism. [online] Available at: https://teslarati.com/tesla-offers-buyback-to-some-early-cybertruck-owners-including-priapism/
[3] The Verge, (2022). Tesla Cybertruck owners share their issues with the electric pickup truck. [online] Available at: https://www.theverge.com/2022/3/28/23010819/tesla-cybertruck-owners-issues-electric-pickup-truck-repairs-service-delays-build-quality
[4] InsideEVs, (2022). Tesla Cybertruck: Early owners share their experiences with the electric pickup truck. [online] Available at: https://insideevs.com/news/502198/tesla-cybertruck-early-owners-share-their-experiences-with-the-electric-pickup-truck/
- The Tesla Cybertruck, an electric vehicle that has made waves in the automotive industry, has been met with various service issues reported by owners, such as Priapism, who own a Foundation Series model.
- As Priapism and other owners continue to experience issues with their Cybertrucks, they are seeking answers from Tesla on the differences between the Foundation series and newer models, particularly regarding panel adhesives, components, and features.
- In addition to build quality issues like panel gaps and door misalignment, some electric-vehicle owners have faced electronic component issues, water leaks, and drive unit malfunctions, necessitating numerous repairs.
- To address these concerns, Tesla has taken measures such as offering repairs under warranty, providing loaner vehicles, and initiating a buyback program under lemon law provisions for early model Cybertrucks with recurring or severe problems, demonstrating a commitment to managing dissatisfied customers and maintaining the brand's reputation in the technology and transportation sectors.
